Change and rendered

EXCHANGES AND RETURNS

Pursuant to European legislation concerning the right of withdrawal online, the customer has the right to return the item purchased by requesting a refund or exchanging it for another.

The right of withdrawal or exchange can be exercised no later than 14 (fourteen) days from the date of receipt of the garment.

The garment must be returned intact, including the tag and not damaged or worn in the following ways:

- the customer must send a communication to the seller about his intention to withdraw or change, containing explicit reasons for his decision. This communication must be sent by email to info@4uattro.com

- the customer must wait for a confirmation email from the seller authorizing the return. The acceptance of the customer's request by the seller will contain the information necessary to organize the collection of the product, including the return document and the waybill necessary for shipment. The collection of the return will be free and at Quattro Srl's expense. Returns will not be accepted without explicit confirmation from the seller.

- the customer must prepare the package making sure that the packaging is complete and adequate as when the package was received. The package will be delivered to the courier at the time and address indicated by the customer.

- As soon as the seller receives the package and has verified the integrity of the garment as indicated above, he will refund or exchange the garment within a maximum of 5 working days from receipt of the package. The amount will be refunded, excluding the initial shipping costs, with the same payment method used by the customer for the initial transaction.